Question 1

What is Taqm?

Accepted Answer

Taqm is Saudi Arabia's first online hiring platform. We connect companies with professional remote employees — developers, designers, accountants, marketers, HR specialists, and more — who work online with a fixed monthly salary.

Question 2

How quickly can I get started?

Accepted Answer

Less than 10 minutes. Sign up, choose your online employees, and they're ready to work immediately. No training period, no onboarding delays.

Question 3

Do online employees speak Arabic?

Accepted Answer

Yes! All employees are fluent in Arabic (both formal and Saudi dialect) and English. They understand Saudi business culture, local regulations, and industry-specific terminology.

Question 4

How much does Taqm cost?

Accepted Answer

We offer three plans: Starter (SAR 3,500/mo for 3 employees, 3K messages), Professional (SAR 9,900/mo for 7 employees, 15K messages), and Enterprise (custom pricing for unlimited employees). All prices include VAT.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and SADAD. All pricing is in Saudi Riyals (SAR) inclusive of 15% VAT.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time. Your access continues until the end of the current billing period. Refunds are available within 14 days of initial purchase.

Question 7

What can the Online Accountant do?

Accepted Answer

The Online Accountant handles ZATCA compliance, VAT calculations, monthly payroll processing, financial reporting, invoice management, and tax preparation — all aligned with Saudi accounting standards.

Question 8

Can I customize employee behavior?

Accepted Answer

Enterprise plans include custom employee training. You can adjust responses to match your industry, company policies, and preferred communication style.

Question 9

How accurate are the online employees?

Accepted Answer

Our employees maintain 95-99% accuracy across tasks. They are continuously trained on the latest Saudi regulations and industry best practices. However, we recommend human review for critical business decisions.

Question 10

Where is my data stored?

Accepted Answer

All data is stored exclusively within Saudi Arabia in Riyadh-based data centers, in compliance with SDAIA data governance framework and NCA cybersecurity standards. No data leaves KSA borders.

Question 11

Is my data safe?

Accepted Answer

Yes. We use AES-256 encryption at rest, TLS 1.3 in transit, and end-to-end encryption for all conversations. We conduct regular security audits and maintain SOC 2 Type II compliance.

Question 12

Do you offer API access?

Accepted Answer

Yes. Professional and Enterprise plans include API access. You can integrate our online employees into your existing systems, CRMs, and workflows via our REST API.

Question 13

Which government systems do you integrate with?

Accepted Answer

We integrate with ZATCA (tax), Qiwa (labor), Muqeem (immigration), Absher Business, Nafath (identity), SDAIA Data Portal, and Mudad (payroll). More integrations are added regularly.

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